Refund Policy

We want you to be satisfied with Greatest IPTV. We highly recommend using our 36 hours Free Trial before subscribing to ensure compatibility and satisfaction.

1. 7-Day Money-Back Guarantee:

  • We offer a full refund within the first 7 days of your initial subscription purchase if you experience significant technical issues.
  • Requirement: You must first contact our support team at [email protected] to try and resolve the problem. If we cannot fix the issue attributable to our service, you are eligible for the refund.

2. Pro-Rated Refunds After 7 Days:

  • If major, persistent technical issues caused by our service arise after the first 7 days and our support team cannot resolve them, we may offer a partial refund based on the unused subscription time. This is reviewed case-by-case.
    • Example: Use 2 months of a $60/6-month plan, get $40 back if unresolvable service issues occur.

3. Major Service Outages:

  • Refunds (full or partial) will be considered if our service is completely down for over 7 consecutive days.

4. When Refunds Are Not Issued:

  • After the 7-day guarantee (except for point 2 or 3).
  • If you didn’t use the free trial and are unsatisfied with channels/features (if service works).
  • For user-side issues (internet, device, setup).
  • Forgetting to cancel renewals.
  • Minor/temporary issues or violations of our Terms of Service.

5. How to Request a Refund:

  1. Contact Support First: Always reach out to [email protected] for troubleshooting.
  2. Submit Request: If eligible, email [email protected] with your Order Number and reason.
  3. Processing: Allow 1-5 business days for processing eligible refunds.

6. Re-Subscription:

  • Receiving a refund may affect your ability to re-subscribe later.